RMIT Training Human Centered Design – User Research – Drupal 8 Development – Acquia Cloud.
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In late 2019, RMIT Training engaged Bliss Digital to redevelop their Staff Portal/Intranet and replatform from Drupal 7 to Drupal 8 - Acquia Cloud. Their business had outgrown their current platform and they were looking for some major enhancements to the user experience. This was a major UI/UX design, Drupal development and data migration project.

RMIT emphasised from the beginning that the Staff Portal needed to be modern and user-friendly. Their staff use it on a daily basis, and it is very important they are able to find what they need and perform tasks quickly, as well as, on the go using their mobile phones.

We commenced the project by conducting a user research phase, that included prototyping the Information Architecture and user journeys with interactive wireframes. Our design solution incorporated human-centered design, mobile responsiveness, and focused on personalising the experience for staff and their various departments. We wanted staff to feel that, once logged on, the whole experience, starting from their dashboard, was tailored to their profile and individual needs.

Prior to the development, our prototype was tested on RMIT staff with a very positive response. We ended up rebuilding the portal from the ground up on Drupal 8. Drupal’s open framework, enabled us to develop custom modules and quickly adapt them to the client’s requirements. Features that we developed include a personalised dashboard, departmental resources, staff directories, news, events calendar, and more. The portal also integrates with their external IT system.

One of the key challenges of the project was migrating large amounts of content and data across from Drupal 7 to Drupal 8. Our Drupal team, led by our Acquia certified Grandmasters was also able to devise an automated process to migrate across all the data successfully.

The system went live in March 2020. We were able to complete the project using an Agile methodology within the targeted time frame and allocated budget.

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